GENERAL TERMS AND CONDITIONS OF SALE - HOTEL MERVEILLEUX

ARTICLE 1: APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE (GTC)
These General Terms and Conditions of Sale (GTC) apply to reservations made by the Client. Any reservation implies full and unconditional acceptance of the current conditions by the Client.

ARTICLE 2: RESERVATION PROCESS
For all Clients, reserved rooms are available from 3:00 PM on the day of arrival. They must be vacated by 11:00 AM on the day of departure. Failure to do so may result in an additional night being charged at the publicly displayed rate.

1. Reservations can be made directly at the hotel, by mail, email, or telephone. Unless it is a last-minute booking, the hotel will confirm the reservation. If the reservation is made through a partner website, no confirmation will be sent directly by the hotel.

2. To finalize the reservation, regardless of whether it is a last-minute booking or not, the Client must guarantee their reservation with a credit card pre-authorization before arrival at the hotel.

• If the reservation is made via the hotel’s website, the credit card details will be collected through the site.
• If the reservation is made via a partner’s website, the hotel will retrieve the Client’s payment details from that site. These details will only be used in the event of cancellation as specified in Article 3 of these GTC.

ARTICLE 3: CANCELLATION POLICY
Billing is based on the total stay booked, and the Client is advised to carefully read the cancellation conditions below.

1. The following situations are considered cancellations:

   • Failure to provide a valid credit card guarantee
   • Verbal or written notification of non-arrival for personal reasons
   • No-show without prior notice
   • Violation of the hotel’s rules

2. Any cancellation, full or partial, must be confirmed in writing by the hotel. The hotel reserves the right to refuse modifications to the booking. Without written acceptance, the original booking terms remain in effect, and no compensation will be provided.

3. Any stay booked or started must be paid in full as per the reservation. No refund or discount will be given in case of no-show or early departure, except in specific circumstances listed below.

4. Cancellation deadlines:

   • If canceled more than 24 hours before arrival, no charges apply.
   • If canceled less than 24 hours before arrival, the full stay will be charged.

5. Exceptions to the cancellation policy:

   • Death of a family member: A death certificate and proof of relationship must be provided.
   • Hospitalization of the Client or a family member: A hospital admission certificate specifying the reason must be provided.
   • Major damage to the Client’s main residence (fire, burglary, destruction): Justification must be provided.

ARTICLE 4: RELOCATION
In case of unavailability due to force majeure, technical issues, or other reasons, the hotel reserves the right to accommodate Clients in an equivalent hotel with similar services. No additional compensation will be provided.

ARTICLE 5: PRICES
Prices are in Euros and apply on the booking date. Prices do not include local taxes or extras and may change due to regulatory modifications (e.g., VAT changes).

ARTICLE 6: PAYMENT TERMS

1. Deposit:

   • For group bookings, payment can be made by credit card over the phone, by check via mail, or by bank transfer.
   • If booked via a partner’s site that does not allow online payment, the hotel will collect credit card details for cancellation purposes only.

2. Balance Payment:

   • For individual hotel rooms, payment must be made by departure day. Accepted payment methods: cash, checks, credit cards, and holiday vouchers.

3. Late Payment:

   • A 15% annual late fee applies from the day after the due date.
   • A fixed penalty of €40 per unpaid invoice applies.
   • Any unpaid amount beyond 60 days is considered abusive and subject to legal action.

ARTICLE 7: TRANSPORT
The hotel does not provide any transportation services and is not liable for transport-related issues (delays, cancellations, etc.).

ARTICLE 8: CLIENT MISCONDUCT AND DAMAGES
Clients must behave appropriately. Any disorderly or inappropriate conduct may lead to eviction without refund.

1. Security deposit: A credit card pre-authorization may be required to cover potential damages.
2. Additional guests: The Client must not bring additional people without prior hotel approval. Unauthorized guests may result in booking cancellation and full charges.

ARTICLE 9: INSURANCE, DAMAGE, THEFT
The Client must have liability insurance covering any damage caused during their stay. The hotel is not responsible for lost, stolen, or damaged belongings.

ARTICLE 10: PETS
Pets are allowed only with prior approval from the hotel and may incur additional fees.

ARTICLE 11: SMOKING POLICY
Smoking is strictly prohibited in the hotel. A €250 fine applies for violations.

ARTICLE 12: LIABILITY
The hotel is not responsible for structural changes (e.g., business transfers, closures) or any misinterpretation of the photos on its website.